Virus scan Service Exception error when importing content in LMS

[KarlaFalconi]

Hello,

I'm trying to import content (a PDF as an IACC wrapper). I do this every week and I have never run into issues. I know with the 1H2023 there was an enhancement with the virus scan, not sure if this is related. This is the error I'm getting:

com.plateau.common.fileupload.api.FileUploadServiceException: com.plateau.common.virusscan.api.VirusScanServiceException: Error occured while scanning for virus. VirusScanServiceImpl.performVirusScan()

Has anyone run into this? I don't have the option to disabled it under system configuration > Web Security,

[andyyeows]

having the same issue while trying to import new content

com.plateau.common.fileupload.api.FileUploadServiceException: com.plateau.common.virusscan.api.VirusScanServiceException: Error occured while scanning for virus. VirusScanServiceImpl.performVirusScan()

[former_member1117664]

I am also experiencing this issue when trying to upload new content (SCORM) package.

[SteffiM]

We have also the same issue - any ideas how to solve this?

[KarlaFalconi]

The issue has been resolved. If you still having issues, I'd receomned you open a ticket with SAP

[ebnomer · Accepted solution]

The issue is now resolved, but I have not yet received a response from SAP