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view the Additional Resolvers disputes

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482

Good afternoon experts!

Could you tell me where to view the Additional Resolvers disputes? in the Workplace Disputes are displayed only if Resolvers is the main one, but how to go to the Additional Resolvers dispute?

Regards, Anna

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Answers (1)

Yogananda
Product and Topic Expert
Product and Topic Expert
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Hi anna1809

There is no workspace for additional Resolvers. Additional resolvers will receive a email or in their disputes workspace to take the next action.

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Thanks for the answer!

Can you tell me, please, if there is any solution for the following case: it is required that all disputes be seen by a group of administrators (not one user, but several) and can take everyone to work the one they want.

At the moment, we saw that the dispute is assigned to a specific resolver, and additional resolvers receive only letters, but do not see disputes in the system. Is it possible in the SAP Commissions system to make disputes visible to a group of users and give them the opportunity to independently take them into work.

Regards, Anna

Yogananda
Product and Topic Expert
Product and Topic Expert
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Hi anna1809
I understand
you can raise a improvement request for your request and get max 15votes to consider this as enhancement

https://influence.sap.com/sap/ino/#/campaign/2460