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Users are not getting synced to IAS from SAP SF- The SSL certificate error

karthik1gobburu
Participant
764

Hello Everyone-

I have created few users in SF & what i see is they are not getting synced to IAS due to the below error-

 

The error is as follows-

Cannot execute provisioning job in tenant context: axgkowdfw

Caused by: Error during execution on behalf of tenant with ID: axgkowdfw

Caused by: Executing delta load failed.

Caused by: HTTP operation failed invoking https://api55.cert.sapsf.eu/rest/iam/scim/v2/Users?startId=initial&count=100&filter=active%20eq%20%2... with statusCode: 400 and body <html>

<head><title>400 The SSL certificate error</title></head>

<body>

<center><h1>400 Bad Request</h1></center>

<center>The SSL certificate error</center>

<hr><center>server</center>

</body>

</html>

 

Caused by: HTTP operation failed invoking https://api55.cert.sapsf.eu/rest/iam/scim/v2/Users?startId=initial&count=100&filter=active%20eq%20%2... with statusCode: 400, Response: <html>

<head><title>400 The SSL certificate error</title></head>

<body>

<center><h1>400 Bad Request</h1></center>

<center>The SSL certificate error</center>

<hr><center>server</center>

</body>

</html>

Solution- I have found a KBA- - https://me.sap.com/notes/3419621/E and it is asking us to renew a certificate  .When we go back to  IAS >> Identity Provisioning >> Source System >> SuccessFactors - – source>> Outbound Certificates>> We find that this certificate has expired.

 

karthik1gobburu_0-1715082838535.png

 

 

 1- Question-  Is it enough if I go to IPS and click on Generate ?

 

karthik1gobburu_1-1715082838733.png

 

 

2- Question -After that I will download the new certificate in .crt format and upload in SF>> Security Center>> Am I correct?

 

karthik1gobburu_2-1715082838520.png

 

 

 

Please advice if my approach is correct ?

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