Users are not getting created for external candiate upon registration

[Former Member]

Hi Experts,

I have a scenario where on e-Rec EHP5, we have e-mail verification process. External candidates register on career site. They gets e-mail with the URL link to validate their e-mail address. External candidate clicks on the link and they come to e-Rec system. They get message of 'Registration completed'  . Under that message there is a link to

'Personal Career Page. When user clicks on the link, it shows log on screen. Up to this it's correct.

but

when they enter their log on details, it's not going anywhere. When I checked in se16, I can see candidate object NA is created but all NA are created with UNAME  RCF_UNREG. is this the reason external candidates not able to log in with the user id they have created during the registration?

What could be the possible solution?

Many Thanks

Sam

[NicoleGeischnek]

Hi Sam,

In case it is an external candidate, have you checked if the service you call here is maintained as 'internet user' and not 'SAP standard user'?

Regards

Nicole

[Former Member]

Hi Nicole,

There are three services in entire scenario

hrrcf_a_candidate_registration

HRRCF_A_CANDIDATE_VERIFICATION

hrrcf_a_startpage_ext_cand

Which one are you referring? Can you please let me know when and how to maintain it?

Many Thanks

Chandra

[NicoleGeischnek]

Hi Chandra,

The users are created with unregistered service user RCF_UNREG because this user is used for services where the users don't have any logon data so far.

If all services are maintained like in IMG step documentation( IMG -> Technical Settings -> User Interfaces -> Candidates -> Front-End Candidate -> Specify E-Recruiting services (Web-Dynpro)), then it is:

• hrrcf_a_startpage_ext_cand
• hrrcf_a_candidate_profile_ext

all other services have logon procedure 'required with logon data' and so you can't set the user type.

Regards

Nicole