Unable to Insert explanation bubble Object Image

[former_member948292]

During the editing of Simulation, while using the option of "Replace Image" in object image I am unable to access the pop up page while clicking of the option "Replace with Image from Workarea"

attaching the image FYR

[KristinaKunad]

Hello Ashutosh,

Does this happen in other editors, too? Like on a book page text object? Or only in simulations?

Did you try to restart the Producer?

Can you insert a file into a group from the workarea? Can you insert a new image from the workarea?

I cannot reproduce this.

Take Care,

Kristina

[former_member948292]

Hi Kristina, Does this happen in other editors, too- Yes Other editors are also unable to add Object Image But I am able to add Book Page. Did you try to restart the Producer- Yes I have restarted the producer several times but still the issue is same Can you insert a file into a group from the workarea- Yes Can you insert a new image from the workarea- No

[jbernal2022]

I would re download your producer from the manager.

If you go to your Folder named C:\Users\USERNAME\AppData\Local\CloudWA

I would rename the CloudWA to CloudWA2 and the try to re-download the producer.

If that does not work most likely there is an issue with the PC missing a .dll

I would log a support ticket so we can take a closer look.

Hope that helps,

Jesse