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Unable to Initiate Onboarding

boopathivelus
Participant

HI Experts,

When I try to initiate ONB from RCM, it's getting failed with the message as "We were unable to initiate the onboarding process because the values for the following fields are missing or not mapped: [Start Date - (not mapped), Recruiting Manager - (not mapped), Company - (not mapped)]", I have checked the mapping in Recruit to Hire Mapping and it's available, not sure why this error, any help will be highly appreciated

Regards,

Boopathi V

Accepted Solutions (0)

Answers (2)

Answers (2)

jaideepshetty
Participant
0 Kudos

The error seems to be because you have'nt created any job record for the candidate.

Move the candidate back to offer build up stage and create a offer.

boopathivelus
Participant
0 Kudos

Hi Jaideep,

I have generated a report for the fields that are mapped, and I can find a value available. I have created a candidate's offer and updated all the required information.

Do we need to something on "Onboarding Integration Setup"

Regards,

Boopathi

Neeraj_Jain
Active Contributor
0 Kudos

Hello boopathivm,

Please refer below SAP Notes. Hope it's clarifies your query.

https://userapps.support.sap.com/sap/support/knowledge/en/2695391

2695391 - Error “Unable to initiate onboarding process. Reason: Values for the following fields are not mapped or missing" - RCM/Onboarding

https://userapps.support.sap.com/sap/support/knowledge/en/2978334

2978334 - Unable to initiate the Onboarding Error: We were unable to initiate this onboarding process (2.0) because the values for the following fields are missing or not mapped: [<Fields affected>]

Confirm if it's works for you.

Regards,

Neeraj Jain

boopathivelus
Participant
0 Kudos

Hi Neeraj,

Thanks for the response, I have already check both the KBA's and still my issue has not been fixed yet.

Regards,

Boopathi