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Unable to Assign Task to Valid User

davidhortop
Explorer
0 Kudos
328

For some reason, I am unable to assign a task in Manager to some users in spite of being able to find them in the user management interface @ Administration > Users.


Can someone please help?


Thank you.


David

1. In Manager, select object

· Go to the Task tab

· Click dropdown beside the Assigned To: field

· Enter search term for user name

Result: Search returns “No results

2. In Manager, go to Administration > Users

· Scroll down to find user

Result: User exists and account is active

Accepted Solutions (1)

Accepted Solutions (1)

DirkManuel
Active Contributor

Are you using Workflow? Is that user 'authorized' to process a transition out of the current status? That would be my guess. This was missing in earlier releases and you could assign a task to a user who wasn't defined as a 'processor' in the Workflow. I asked for it to be changed (so you can only select users who can actually execute a transition out of the current state), but I hadn't heard that was actually implemented. Maybe it has, now? Can't think why else you wouldn't be able to select them...

Anton_Mavrin
Product and Topic Expert
Product and Topic Expert

Or the user doesn't have permission to edit content in this workarea. However, I bet on your guess with missing workflow permissions.

Answers (0)