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To trigger mail to the external mail ids in workflow

ayaskantnanda
Discoverer
332

Hi Community,

The requirement is to send an email to the external mail ids security department upon the initiation of a leave request, regardless of approval status & regardless of them present in the system as an employee. To achieve this, we need to include the specific person in the Workflow as a contributor.

Currently, in SuccessFactors, we can only add external email IDs as CCs, who receive notifications after approval. Please suggest if we can include external email IDs as contributors or can we send mail notifications to them even if they are not present in the system as employee.
Thanks.

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Answers (1)

Answers (1)

joe1989
Explorer
0 Kudos

Hi ayaskantnanda

Do you have any KB or more info regarding your question "Currently, in SuccessFactors, we can only add external email IDs as CCs, who receive notifications after approval"? we are also facing the same issue where the cc'd external email id is not receiving notification. Thanks in advance.