the integration job failed because the job owner is invalid(inactive)

[JadeK]

Hi,

1. I would like to know if our investigation is correct and there is no problem
if we run the User Connector - SF right now?

2. I would like to know if our investigation is correct and there is no problem
If “the integration jobs” are executed at a set time, will "LMS: User Data" be displayed properly?

<our investigation>

When we checked the LMS User data today, we found out that user's name got changed into "NO Name".
We investigated this issue like this.

1) 11/10 (Friday): We inactivated few users who created some integration jobs

2) The integration jobs included a job called "LMS: User Data" which extract extended user data from EC and send it to SFTP with a file name "user_extended_data_customercompanyname.txt".

3) The integration job failed since 11/10 (Friday) because the job owner is invalid.

4) User Connector - SF usually picks up "user_extended_data_customercompanyname.txt" and execute the job at every 8:00

5) However, since "user_extended_data_customercompanyname.txt" was not created properly from 11/10 (Friday), the connector could not pick up the file properly and the re-write user name as blank..

6) We re-activated the integration job owner and reran the job. We checked the "user_extended_data_customercompanyname.txt" file was sent to SFTP.

Now we think if we run the User Connector - SF right now the user name data will be rewrited properly since there is "user_extended_data_customercompanyname.txt" file in SFTP.

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my Questions:

1. I would like to know if our investigation is correct and there is no problem
if we run the User Connector - SF right now?

2. I would like to know if our investigation is correct and there is no problem
If “the integration jobs” are executed at a set time, will "LMS: User Data" be displayed properly?

help me plz.

Thanks.

[karenperez]

Dear jade_k,

You can run the User connector to correct the data that was previous incorrectly changed due to the inactivation of the job onwer. About your second question, I am not sure what do you mean by "at a set time", can you please clarify it?

Thank you.

Best Regards,

Karen Perez