Team Size for ongoing functional support

[Michael_Bnger]

Hi all,

While I've seen some questions regarding project team size for SF projects, my question is more about your experience for ongoing/BAU for SuccessFactors. I'm looking for real-life experiences on how big are your teams. My situation is described below.

I'm looking for a realistic team-size for running a SF suite. With the description below my personal estimate for Level 2 (functional admins) would be 4-5 in total rather than 3. But happy to get your thoughts and experience on this.

Thanks very much in advance,

Michael

Current setup:

1. Several SF modules like EC, EC Time, Performance, Goal Management, Succession, Mobile and CompBen have gone life already - we're in BAU mode for them
2. Company is global, but team has to cover EMEA only = 25 countries, ca. 3,000 people
3. SF is one global instance, Some config is EMEA specific while some other ans also Proivionsing is maintained by Global team

EMEA Team has to cover:

1. day-to-day support tickets in case Level 1 can't solve
2. any functional maintenance incl. Change Requests and Release Management for all EMEA except the ones with global impact
3. CPI/Integrations functionalwise, CPI expert is separate
4. Reporting (but Analytics module not in place yet)
5. all other HR Applications where SF is not yet used like Recruiting System or connected time-clocking hardware and legacy HR Core System.

• L1: Currently we've 1-2 Key Users per legal entity (Level 1) covering all modules. They're usually from HR-Ops, means they already have a "real" job and SF support is basically on top for them
• L2: Currently we have 3 SF certified people plus one team lead at L2, being key functional resource in projects, handling all EMEA support requests assigned to L2
• L3 is our external consultant mainly consults for new modules and overall runs the projects for us in a project-manager role. They do the initial configuraiton before they hand-over to L2 team once the project is completed.

[cmitter]

Hi Michael, just can give you my recent team setup of operating SF core & modules globally with 15000 employees. Masterdata & Reporting was seen as own module/stream with same people assignment below.

1st level - 3 HR key users per module and region each in South America / North America / Europe / Asia east (incl China) / Asia west (incl India + Africa)

2nd level - 2 HR admins per module globally (fully enabled to do all setting in SF on their own) + 2 Integration Experts (HRIT) +

3rd level - external partner - especially for major changes or new topics

Basically everything was requested via 1st level cascading down errors or change request. Release management was just with level 2 with support of level 3. Integration topics we did together with the 2 integration experts. Masterdata topics / issues plus reporting was covered by the respective key users and admin for that area.
Admins and key users are still engaged in implementation of further modules or new ones are assigned to run and operate new modules like the modules in place.
Hope this helps
Claudius

[Michael_Bnger]

Thanks Claudius for your comment. Apprechiate it.

Anyone else willing to share his/her team size? I've updated my question with some details.

Thanks,

Michael