System error when loading users in SAP SF: Exception caught:com.successfactors.sca.service.exception

[coder]

Errors: System error when loading users:

00001700 - Exception caught: com.successfactors.sca.service.exception.ServiceCreateFailedException: can not get personId

User was has been hard purged and should be recreated

I am getting this error when I want to create a new user in SAP SF which was hard purged from SAP SF.

I've tried to Open Check Tool and search for "User Management" application: it should find the user IDs which are not properly configured and should be causing the error But there's no error related to user IDs

[raulescobar]

Hi,Good afternoon

Did you find a solution?

I have the same problem and i can´t find the solution.

[brendas]

Hello,

Have you reviewed the 15 issues found on this run and applied the Quick Fix?

Additionally, you may refer to KBA 3279375 - Import Employee Data error - Exception caught: com.successfactors.sca.service.exception.Se...:

Resolution

1. Go to Admin Center > Navigate to Check Tool;
2. Under Application, select "User Management" > Click Go;
3. Find the following check: "Each employee's person data is correctly associated with corresponding employment data. (OrphanPersonGOs)" > Run the check;
4. Run the Quick Fix;
5. Import the file again.

I hope this helps 🙂

Brenda