Successful retrieved user id from LDAP but user has password problem

[Former Member]

Dear All,

We have succesful configured LDAP for SPP. User id are retrieved. However, user can't login using existing window password. How to rectify this?

Kindly Help. Thanks.

[I_Donnellan]

Hello!

Are you getting a specific error when you are trying to log in? Did you look at the User Information Source Log to check if the synchronisation worked ok?

1. Click Administration on the left menu.

2. Click Users, Roles, and Groups in the Administration area.

3. Click User Information Sources in the Users, Roles, and Groups area.

4. Click the [User Source] hyperlink containing the filter log you want to view.

5. Click View Log next the filter to view the log from the last synchronization.

Kind regards,

Imelda Donnellan.