SuccessFactors Mobile App login issues

[CarrieMason]

We have had a number of employees contact us as when they try to login into the SF app they always need to scan their QR code to do so. This means the app is a pointless addition as they need to get on the web version before logging into the app. Is there a way to stop the QR request each time?

[Ashur]

Hi, we are experiencing the same issue, have you solved the problem with the mobile app and, if so, how did you resolve it?

[alojado]

Hello, is there a recent article addressing this issue?

[JayneZ]

Hello, Has anyone come across any solution to this yet? Thx!

[Ashur]

I created a ticket to SAP and it was some issue with the mobile app. It have resolved after the update of the new version of the app.