4 weeks ago
A user, has been receiving email notifications from the LMS that state he needs to complete a course. However, he has already completed the course, as is reflected in users learning history. User no longer has the course in assignments, so I’m not sure what would cause to be picked up in the notification email.
Request clarification before answering.
@DivyaDokuru, different causes can lead to this situation. These are some points to be checked: (1) Is the email address part of another user profile in the same environment? | (2) Is the email coming from another environment, where the user has the email address set and notifications are active? | (3) Is the user a manager? The notification might be actually addressed to one of the subordinates (Creating Prompt for Users to Complete Courses That Are Near the Due Date | KBA 2642351). | (4) Is the notification customized? Sometimes, custom notifications are incorrect and the data comes mixed up. One user might see data in the notification that doesn't belong to her/his learning plan.
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