Success Factors LMS Training performance

[former_member1005352]

Hello

I have created training to be deployed via SuccessFactors LMS (in a SCORM file). The training was created using Adobe Captivate. It has embedded videos and some interactive questions.

My concern is that some users are experiencing performance issues when trying to load/view the training.

What are some of the contributing factors that could lead to this?

is having a video with too high of a resolution causing these types of issues?

thank you

[AlexGourdet]

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[HeatherLeBlanc]

Good day David,

To better look at what is going on here are a few details that may help discern what is creating the issue:

• Which version of SCORM are you using?
• Did it work appropriately during testing?
• Is everyone having the issue or only a few? Only on network or does it include off location i.e. home?
• Is there an error message at all?
• If they are having issues opening the content do they have the appropriate pages whitelisted? At a minimum you will want *.successfactors.com and also try adding *.plateau.com.

[heidirobinson]

Hi Heather - I didn't want to start a new thread when I found this exact issue that we are having!! Our product has been created in SCORM 1.2 and it is currently in testing and it is showing buffering issues through the VPN and on home computers. It also works fine for others. We have a lot of similar e-learning that has been created by the same vendor and it works fine. The vendor confirmed it is not their file but the way the LMS is playing it?!

There are no error messages, but the issue is described as the videos are stop/start and buffering a lot for some people with a good internet connection. They have also got a copy of the mp4 and that plays fine when not within the e-learning.

Any advice?!

[former_member1005352]

Heather

thank you for your reply. Users are not getting an error message - it is just the buffering symbol. This happens at both home offices (we tried with both VPN on and off) and when users are in the office, and is happening to some users, but not all

we published the in SCORM 1.2

interested to understand the whitelist concept in Successfactors