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SSFF - New Hire Email Notifications not working or inconsistent

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We have a configuration for new hire email notifications that was working fine until Thursday February 1st. The last email that was correctly sent and received was at 8:58 am (GMT-6). The emails were not being received by everyone on the CC roles within the workflow. Only some people were getting some notifications, and even some people were not getting any. Checked roles, workflows, and centralized settings, and everything was normal, and had not been changed in a while. Also checked firewall with IT department and spam folders, but there is no issue with those. Is anyone else having this problem? Is there a way to fix it or a workaround for this issue? This is really impacting our daily operations.

Thanks in advance.


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Answers (1)

Product and Topic Expert
Product and Topic Expert
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Dear Customer, 

If you are still facing this issue please raise a support case with the component LOD-SF-EC-WFL for our support team to review and assist further? 

Kind Regards,