SPOT Thank you Award - The certificate is not loading in the employee/manager profile

[SNXA]

Dear All,

I have created SPOT Thank you award (non monetary) with certificate which will not be attached to thank you email but will be visible in the employee profile and manager spot program profile.

But the certificate is not loading, I have created the certificate using the below article where in manage configure UI I have updated the display to large file.

2912872 - Rewards & Recognition - Email notifications and Certificates - SAP for Me

Please guide on this.

Regards,

Shaheen

[AndresCarter]

Hi Shaheen,

Can you please check and ensure the nominee has the correct permissions assigned under RBP?
2834652 - Reward & Recognition - Tips and Tricks - SAP for Me
Also, can the nominators manager access the certificate under the Award History> My Team?

Thanks,

Andy