SAP Companion Help appears on the Fiori App Home screen, but not on the related Fiori screen

[AngadJadhav]

Using SAP Companion, we are authoring In-App Help (Guided Tours) content for SAP Fiori apps. In case of some Fiori apps, we see the In-App Help icon on the Fiori App Home page/screen, but when we navigate to the related Fiori screens, the In-App Help icon does not appear.

For example, below is the homepage of the My Change Requests Fiori app screen. On this screen, I can see the In-App Help icon, and I added a Guided Tour as “Test A”.

Now, on the My Change Requests Fiori app, when I open a particular change request, the related Fiori screen appears as shown below. However, on this screen, the In-App Help icon is not there.

My question – Any reason why in some cases, the In-App Help icon/panel appears on the Fiori app home screen, but not on the related Fiori screens?

[DirkManuel · Accepted solution]

That second screen looks like MDG. This is a problem I have seen as well, and don't have a solution. Basically MDG is a separate system, but can be 'embedded' in the S/4 system. Unfortunately some features of it (but not all...) launch in a separate browser window, and SAP Companion (running on S/4) does not reach the actual MDG system. You could try opening a ticket with SAP to see if there is some way to get the newly-opened window to include the standard header - but it may have a separate Product name - and certainly a separate app ID, so you may not be able to run a single Guided Tour across the S/4 and MDG steps.