SAP Companion for Enable Now Manager - Not displaying in Learner View

[andrewpickstone]

Hello everyone,

I'm seeing unexpected behaviour in the Learner View of Enable Now Manager whereby SAP Companion doesn't initialise for learner accounts. It loads and displays content for administrator accounts without any problems.

SAP Companion initiates and displays content for learner accounts on the Enable Now Manager homepage. I've ensured that the help-editor=false parameter has been added to the Companion configuration, I've also double checked to see what happens if the learner permission is set to also show unpublished content for the workarea that hosts the SAP Companion content, but it doesn't make any difference. 

Any idea would be gratefully received.

Many thanks,

Andrew 

[andrewpickstone · Accepted solution]

SAP Support have kindly spent some time looking to this with me today and the resolution is to add the permission Views: Authoring View to the Learner permission. 

[DirkManuel · Accepted solution]

Honestly, I don't think that's much of a solution. Yes, it (re-)displays SAP Companion on the Learner View, but it also adds Administration > User Roles to the menu bar (and you then get a 'you do not have permission' if you select it...), and adds the Info Center, SAP Support Portal, and Create Support Incident tiles to the Home page - all of which will likely just confuse Learners. Are you seeing the same? Maybe I'll open another Case.

[andrewpickstone · Accepted solution]

Hi @DirkManuel,

Yes I'm seeing the same results as you. Agree, it's not the best solution in the world. At my organisation we deep-link learners in to learner view from Microsoft MyApps as we have single sign on set-up, so I'm hoping it won't cause any confusion, but we'll see. 

[DirkManuel]

Well that's interesting! I am seeing exactly the same thing - and it absolutely used to work correctly. Permissions are OK, and the context is being captured (none of which would explain why it appears for developers but not for learners, anyway...). My recommendation would be top open a Case with SAP.

[andrewpickstone]

Hi Dirk,

Thanks for double checking. I'll raise a ticket with support.

Thanks,

Andrew 

[ShaneLipke]

Hi Andrew,

I found this ticket that describes your issue, i.e. Learners cannot see content but Administrators can, but the documented case occurs when the editor is turned on in Production and you have turned it off so that is a problem.  As a test, you could try giving one learner access to view Published content for the Workarea containing the SAP Companion content and see if they can then see the content.  If they can, that will at least help to define the issue.  In any case, I suggest raising a ticket as Dirk mentions.

Regards
Shane

[andrewpickstone]

Hi Shane,

I gave that a try but it didn't make any difference.

I raised a support ticket on Tuesday, so hopefully it will be looked in to soon.

Many thanks,

Andrew