SAP Companion for Enable Now Manager - Not displaying in Learner View

[andrewpickstone]

Hello everyone,

I'm seeing unexpected behaviour in the Learner View of Enable Now Manager whereby SAP Companion doesn't initialise for learner accounts. It loads and displays content for administrator accounts without any problems.

SAP Companion initiates and displays content for learner accounts on the Enable Now Manager homepage. I've ensured that the help-editor=false parameter has been added to the Companion configuration, I've also double checked to see what happens if the learner permission is set to also show unpublished content for the workarea that hosts the SAP Companion content, but it doesn't make any difference. 

Any idea would be gratefully received.

Many thanks,

Andrew 

[andrewpickstone · Accepted solution]

SAP Support have kindly spent some time looking to this with me today and the resolution is to add the permission Views: Authoring View to the Learner permission. 

[DirkManuel · Accepted solution]

Honestly, I don't think that's much of a solution. Yes, it (re-)displays SAP Companion on the Learner View, but it also adds Administration > User Roles to the menu bar (and you then get a 'you do not have permission' if you select it...), and adds the Info Center, SAP Support Portal, and Create Support Incident tiles to the Home page - all of which will likely just confuse Learners. Are you seeing the same? Maybe I'll open another Case.

[andrewpickstone · Accepted solution]

Hi @DirkManuel,

Yes I'm seeing the same results as you. Agree, it's not the best solution in the world. At my organisation we deep-link learners in to learner view from Microsoft MyApps as we have single sign on set-up, so I'm hoping it won't cause any confusion, but we'll see.