SAP Companion for Enable Now Manager - Not displaying in Learner View

[andrewpickstone]

Hello everyone,

I'm seeing unexpected behaviour in the Learner View of Enable Now Manager whereby SAP Companion doesn't initialise for learner accounts. It loads and displays content for administrator accounts without any problems.

SAP Companion initiates and displays content for learner accounts on the Enable Now Manager homepage. I've ensured that the help-editor=false parameter has been added to the Companion configuration, I've also double checked to see what happens if the learner permission is set to also show unpublished content for the workarea that hosts the SAP Companion content, but it doesn't make any difference. 

Any idea would be gratefully received.

Many thanks,

Andrew 

[DirkManuel]

Well that's interesting! I am seeing exactly the same thing - and it absolutely used to work correctly. Permissions are OK, and the context is being captured (none of which would explain why it appears for developers but not for learners, anyway...). My recommendation would be top open a Case with SAP.

[andrewpickstone]

Hi Dirk,

Thanks for double checking. I'll raise a ticket with support.

Thanks,

Andrew