RTO / RPO For Enable Now

[former_member715272]

Hi,

I have a very specific question regarding the Recovery Time Objective (RTO) & Recovery Point Objective (RPO) for Enable Now.

Can anyone confirm if these details are available? (specified in hours / days)

I am aware of the SLA / KPIs section but couldn't find these specific details.

Thanks in advance,

Andrew

[KristinaKunad]

Hi andrewtownshend ,

did you find what you were looking for in Jesse's links? If no, please let us know. If yes, please mark the question as answered.

Take care,

Kristina

[jbernal2022 · Accepted solution]

Our SEN support created a Knowledge Base Article about SAP Enable Now Cloud Edition backups:

https://launchpad.support.sap.com/#/notes/2867711

In the Help Portal there are some information about disaster recovery for the Neo environment:

https://help.sap.com/viewer/product/DISASTER_RECOVERY/Cloud/en-US

https://help.sap.com/viewer/ea72206b834e4ace9cd834feed6c0e09/Cloud/en-US/84dd155500224fe4a7f161d48ee...

RTO and RTP is descripted in the guide for the enhanced disaster recovery but without a value.

https://help.sap.com/doc/4ba2eea136294f8291815bdb25571695/Cloud/en-US/disaster_recovery.pdf

Hope this helps,

Jesse

[former_member715272 · Accepted solution]

Thank you Jesse, very helpful.