Please does anyone know why i get only the default value when i try to choose the amount to send to the employee choosen for the award program , even that i made the correct format in the guideline file and tried to make sure that i add the country because i've read that Reward application uses country of the user to find the guidelines.( note : the employee had already the country )
Please refer below SAP Note. Hope it's clarifies your query.
2853820 - Rewards & Recognition - Point-Based programs