Reports for trainer Content - New relaease

[former_member709328]

Hi,

In the current release it looks like it will be possible to report on the trainer content. Currently this has not been possible.

We are currently only using the trainer, but when I open Delivery Channels in preview i am prompted with a message saying that no tracking data is available.

We enabled tracking following this guide: 2931755 - How to Activate Manager Tracking | SAP Knowledge Base Article

Why is it not possible for us to track on anything?

Best regards,

Thomas Nakai

[MichaelSzmrtits · Accepted solution]

Hi Thomas,

I believe that the tracking data are not really good maintained in the preview instances.

I had issues f.i. with the Guided Tour Dropouts reports. I saw data but after the drill down its says also "No tracking data is available". I have then activated tracking in Web Assistant especially for the "preview" instance and then I could record fresh tracking data. I think you have to activate tracking (as per you SAP KBA article) also in the Preview.

Then the chances are high that you will see at that moment also tracking data in the preview for this new feature.

I think this issues you will not have in the production release of 2111.

If you have still concerns please feel free to open up an incident to component KM-WPB-MGR.

Best regards, Michael

[former_member709328 · Accepted solution]

Hi Michael,

Thank you. So to clarify. I will be able to track on use of our trainer without assignments in 2 weeks?

Best regards,

Thomas

[MichaelSzmrtits · Accepted solution]

Hi Thomas,

yes with the Content Visit Report and the Delivery Channel Report you will then see this information.

No content assignment is necessary.

Please see this Video from Shane, he explains this really well:

https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_kn73nanm

Best regards, Michael