Producer is crashing

[former_member738434]

I am trying to open producer since yesterday but every time producer crashes and throws watchdog - The Producer has a problem and stopped working.

I tried to install new producer but it didn't work. Can you please let me know the solution for this issue?

[KristinaKunad]

Hi Mayuri,

please let us know:

• Are you using SAP Enable Now onPremise or Cloud?
• Has there been an update on your laptop?
• Is this happening only to you or to other users as well?

Thank you!

[former_member738434]

Hi Kristina,

• I am using SAP Enable Now Cloud
• Yes, there was update on my laptop to which I have update and restart my system couple of times
• This is happening to me only

I hope this can help to mitigate the issue.

[KristinaKunad]

Hi Mayuri,

thanks for elaborating on your question. Here are some suggestions:

• Try to rename the local workarea folder usually located here: C:\Users\USERID\AppData\Local\CloudWA\a9e78095b_W_4FBF12FFA, and then try to download the Producer again
• Check this KBA and delete the mentioned files
• If you are using Java to open the Producer.jnlp file, check your new java version and make sure it fits the requirements. Also check the other requirements.

There might be several reasons behind this behaviour, if my suggestions don't help please raise an incident with the component KM-WPB-PRO.

Take care,

Kristina