Producer crashed while generating compound documents

[former_member738434]

Whenever I am trying to generate compound documents, at the very last step, the compound document generation stopped working and producer gets crashed and a Watchdog window opened.

Does anyone have any idea how we can mitigate the issue? Thanks!

[MichaelSzmrtits]

Hi Mayuri,

its hard to say what the issue is causing.

Did you try to generate a compound document for a Group with less content and will this work fine?

I mean MS Word has some restrictions with regard to the size of the document. F.e. it just allows 32 Megabytes for pure text information and I think additional 480 Megabytes for graphical elements. So that the maximum capacity is at 512 MB. But even if you come over just the 32 Megabytes text information it can lead to issues. So some Groups containing a lot of Information - and maybe the issue is related to that.

In the setting of the Producer (Settings/ Documentation Settings / Compound Document) you can define which elements should be part of this document, maybe it helps to exclude some elements like book pages f.e.

If this will not help, maybe it make sense to send us an incident message, ideally with the Watchdog protocol file. You can use the component KM-WPB-PRO. Then our technical support team can analyze your case on more detail. I hope that helps, take care and best regards, Michael