Hello,
I am having an issue with the adding the Paradox Chatbot to a RMK site in a test instance. We have added the code provided to us by the Paradox representative in Appearance -> Global -> JavaScript -> Footer JavaScript and also added the required Custom Allowed Domains in Data Privacy & Security Settings.
The issue that we are encountering is that if we access the test career site using the Preview functionality in CSB (access the homepage configuration and click the Preview icon in the top right corner of the screen), the Paradox Chatbot displays. However, if we copy the career site URL from CSB and paste it into a web browser, the chatbot does not display. What I am noticing is that whenever the URL includes a "/" and additional characters behind it, such as "/home", the Chatbot will display. If just the standard career site URL is used to access the site (i.e. no "/" and additional characters at the end of the URL), the Chatbot will not display.
I have reviewed the configuration in the production instance and there does not appear to be any differences in configuration between test and production. I am also not experiencing this issue with other clients who's configuration looks the same/similar. The Paradox Representative has also reviewed things on their end and it appears that things are set up correctly in their systems as well.
Is there anything else that I should review besides the code for the chatbot being added to Appearance -> Global -> JavaScript -> Footer JavaScript and the required Custom Allowed Domains being present in Data Privacy & Security Settings in RMK? Has anyone else experienced this and, if so, what was the solution?
Thank you,
Joe B
Bluesky
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