Online content problem - content is closed once user starts the content

[Lik]

Dear Community,

I hope all is well!

I have a question regarding the online content; I am wondering if you also face the same problem and found a solution already.

An online item with online content is assigned to a user. User tried to open the content, however, it is blank at the beginning. So the user close the window tab and try to re-launch it again. However, when user try to launch the content again, system shows the content is completed and have moved to learning history.

Do you have similar problem? It is hard to re-produce the scenarios since not every users have the same problem. And reassignment is not always solved the problem.

Could you please help me here?

Thank you in advanced!

Best regards,

Lik

[Neeraj_Jain1]

Hello lik,

Please refer below SAP Note.

https://userapps.support.sap.com/sap/support/knowledge/en/2514316

2514316 - User not able to launch Online content for a Blended Course - LMS

Regards,

Neeraj Jain

[Lik]

Hi Neerajt Jain,

Thank you for your reply. However, it is not our case. Our problem is, that when the content is closed and tried to open again (learning content is not yet consume), then the content is already marked as completed, whereas the user has not read or consume the content yet.

Could you help us here in this case?

Best regards,

Lik