Onboarding 2.0 - How do I trigger an email when a custom task has been completed?

[richardwout1]

Hi all,

Anyone experience with triggering an email after completing a custom task in Onboarding 2.0?

I have created a business to trigger the execute 'Trigger Email Notification for Onboarding Processes'. I have based it on the process object. Also tried to base it on the custom_task object. I see the business rule is triggered and the execution of the trigger is done. But I don't see any mails in the 'Email status' in 'Email Services'. 

As content builder I have used 'Onboarding Custom Task Content Builder' and for the Recipient builder the 'Explicit RecipientBuilder'.

[HarshaShet]

Hi,

As per the SAP KBA, the explicit recipient mail id maintained should be present as any active/ inactive user's mail id in the Sucessfactors instance, then only the email get triggered. 

[Sharath_T_N]

Hi,

 Can you refer the following documentation 

https://help.sap.com/docs/SAP_SUCCESSFACTORS_ONBOARDING/c94ed5fcb5fe4e0281f396556743812c/3f3aee0529f...

Regards,

Sharath

[richardwout1]

Thank you Sharath!