Not getting data for future hires in SuccessFactors to Azure AD integration using OData API

[simonbolton]

Hello experts.

We are trying to set up an integration between SuccessFactors and Azure AD using a hybrid environment with AD on Prem as well. We are currently running into an issue where we are not getting any job information on future hires, although it says that they have an active employment. In our test environment this is working just fine, and the set-up with permissions is exactly the same.

We have tried with this syntax:

$query= 'https://api012.successfactors.eu/odata/v2/EmpJob?$filter=userId eq 104362&$format=json'

For active employments this gives us the expected data, but it doesn't give any data for future employments. This issue means that we can't see any data before the actual start date of the employee and can't take any actions before that (like sending out e-mails).

Do you know what might be causing this?

It might be good to know that this query dose not work in test either, but if we do a preview of the provisioning all the data is there, which it is not in the live environment.

Thank you,

[S0022962685]

We have a similar problem. The workaround that we use is that we get our HR department to make the Personal Information data effective from the day when they created the new employee record. It is a manual step which is not ideal but I am yet to find a better solution.

[S0022962685]

Hi Simon,

Have you solved the problem? I just wanted to report back that I followed the Microsoft KBA: Microsoft Entra ID and SAP SuccessFactors integration reference | Microsoft Learn and configured the mappings accordingly. Ensure that the API user account has Manage User > Employee Export permission. I was missing this permission initially and it was not working but after granting this permission, the provisioning worked.

Regards

Adeel