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no event reason found for user

former_member26282
Participant
0 Kudos

department-change.pngHello all,

I was wondering why I cannot change Job Info for a user , it says " no event reason found for " user name_ user surname" picture attached hereby

Accepted Solutions (1)

Accepted Solutions (1)

nmanghnani
Explorer
0 Kudos

Hi Marko,

If you are using event reason derivation rule, then it is likely that the catch all event reason is missing from the rule and the system is not able to resolve any event reason for this transaction.

Thanks,

NIkita

Answers (2)

Answers (2)

garladinne
Participant
0 Kudos

access to Exact event reason value that is created in Manage Organization structure

former_member26282
Participant
0 Kudos
eventreasonmpr.png

as you can see everything is checked in Manage Permission Roles

garladinne
Participant
0 Kudos

Event Reason needs RBP. Check your rbp for event reasons

former_member26282
Participant
0 Kudos
er.png

that is already checked (see attachment)