New Learning Experience Library item visibility delay in stage

[dawnstiers]

Hello.

We opened a ticket (https://me.sap.com/case/002075129400005198422024) regarding an issue noticed in customer testing of their LMS. 

When items are added to a library, they are not immediately visible to users in the New Learning Experience. According to documentation, users must wait up to 24 hours for an item added to a library to be visible. In our testing, we found it was taking days for an item to appear. Upon further investigation with Support, it was explained to us that, in the stage environments, items added to a library may take up to a week to be visible to users. 

Since stage environments are used to test libraries, assignments, items, and other aspects of the LMS before they are applied to production, this means that testing an item thoroughly can take over a week, with most of that time spent just waiting for the item to be visible to a user after it is added to a library.

Is there any way we can, at minimum, get items to be visible to end-users in the stage environment on the same schedule as for production to make testing of items take less than a week? This is really quite a problem for implementation where our testing cycles are only 1-1.5 weeks total.

[JACVancouver]

Also reviewed this KBA :https://me.sap.com/notes/3389475

[dawnstiers]

we have reviewed KBAs and are aware of the 24 hour delay for production, but there is a much longer delay for stage. If there is a way to make this delay at least match production, it would be ideal.

[renanberton]

Any feedback about this issue?

[Fabio_Cardoso]

KBA 3389475 was broken down into 3 separate ones, see below:

3511497 - New Learning Experience: New Home Page

3511612 - New Learning Experience: Enhanced Search

3511498 - New Learning Experience: Recommendations