New Course Home and AICC Wrapper Content - Launch button always required?

[Robert_Guglielm]

We are testing the new Course Home in 2305 with the AICC Wrapper. Content that previously launched in the Content Frame is instead showing a "Launch" button to launch in a separate tab I have tried multiple courses and have not found any content that launches in the frame. Is this an intentional design change? Does all content now have to be launched via the "Launch" button in the content frame? If not, what determines if the content will directly be launched or requires the Launch button to launch?

[Robert_Guglielm]

To clarify: This is not a question about how to launch content inline in general but a question about how content launches from within the AICC Wrapper. The Content Objects in question are set up to launch inline (the option to launch in a separate window is unchecked) using the AICC Wrapper. The Wrapper itself launches inline but it does not load the content in the content frame but requires a Launch link to view the content in a separate tab. Please see the attachment for a comparison of how it worked in the legacy interface vs. how it works in Course Home inline-aicc-wrapper-content-not-loading-in-content.jpg

[mnolte00]

Hi Robert
Did you get this resolved?

[kevin_weatherbe]

Hi @Robert_Guglielm , our company had the same issue, which is one of the reasons that we decided to not enable New Course Home as part of our b2305 upgrade. Sadly, we didn’t have that option with the b2405 upgrade. Once we determined that SAP had not fixed the issue, I started to look for a workaround. Basically, the issue is that with New Course Home enabled, SuccessFactors will not allow external URLs to open in the AICC Wrapper screen. In other words, if you use a URL for a PDF file on your SAP iContent server, that PDF will open very nicely within the AICC Wrapper. So, the workaround that I produced is kind of simple. I created an HTML file that excepts the document URL as an input parameter and displays it in a full size/borderless frame. That file is placed on our SAP iContent server. Then the content object’s Content URL would be set to <<<URL to the Frame File on the iContent server>>>?url=<<<URL to the document on the other server>>>. For example, https://icontent.successfactors.com/FrameWrapper.html?url=https://documents.mycompany.com/MyDocument.... That tricks SuccessFactors into thinking that the file is coming from the iContent server. Allowing it to open in the AICC Wrapper. That solution should fit the needs of most companies. Sadly, for my company, it works great on the desktop application, but our companies SSO has an issue with it on the mobile app. Given this, I tried the easy and logical solution of using the direct URL in the content object’s Mobile Filename and the prefixed one in the Content URL field. That way, the user experience would work well using either access method. But of course, that highlighted another New Course Home issue, for which I have raised a support ticket. For some reason, when the Mobile Filename field is populated and the user is on a desktop, using New Course Home, SF decides to launch that mobile URL, instead of the one in the Content URL field. If New Course Home is disabled, it launches the correct URL. Once again, if you don’t use or it doesn’t affect the experience on the mobile app, you should be good using the “Frame Wrapper” workaround. Please let me know if you decide to try it and if it fills your needs.