New Course Home and AICC Wrapper Content - Launch button always required?

[Robert_Guglielm]

We are testing the new Course Home in 2305 with the AICC Wrapper. Content that previously launched in the Content Frame is instead showing a "Launch" button to launch in a separate tab I have tried multiple courses and have not found any content that launches in the frame. Is this an intentional design change? Does all content now have to be launched via the "Launch" button in the content frame? If not, what determines if the content will directly be launched or requires the Launch button to launch?

[Robert_Guglielm]

Mandy, SuccessFactors told us that if the content is not responsive (resizable), the Launch button will appear. At least there is an explanation.

[kevin_weatherbe]

Hi Robert, I'm not sure about the "resizable" restriction, but in my testing, the issue seems to be related to where the document resides. The same PDF document can be placed on our SAP supplied iContent server and on a company server. Using the URL from the iContent server, the document opens nicely in the AICC Wrapper frame, but the company server URL forces the user to click on the Launch button. If you still have a need to fix this, have you tried the workaround that I detailed in my comment from November?

[krsomabes]

I believe they have removed this feature in New Course Home. Have you submitted this good suggestion in SAP for Me?

[Robert_Guglielm]

To clarify: This is not a question about how to launch content inline in general but a question about how content launches from within the AICC Wrapper. The Content Objects in question are set up to launch inline (the option to launch in a separate window is unchecked) using the AICC Wrapper. The Wrapper itself launches inline but it does not load the content in the content frame but requires a Launch link to view the content in a separate tab. Please see the attachment for a comparison of how it worked in the legacy interface vs. how it works in Course Home inline-aicc-wrapper-content-not-loading-in-content.jpg

[mnolte00]

Hi Robert
Did you get this resolved?

[kevin_weatherbe]

Hi @Robert_Guglielm , our company had the same issue, which is one of the reasons that we decided to not enable New Course Home as part of our b2305 upgrade. Sadly, we didn’t have that option with the b2405 upgrade. Once we determined that SAP had not fixed the issue, I started to look for a workaround. Basically, the issue is that with New Course Home enabled, SuccessFactors will not allow external URLs to open in the AICC Wrapper screen. In other words, if you use a URL for a PDF file on your SAP iContent server, that PDF will open very nicely within the AICC Wrapper. So, the workaround that I produced is kind of simple. I created an HTML file that excepts the document URL as an input parameter and displays it in a full size/borderless frame. That file is placed on our SAP iContent server. Then the content object’s Content URL would be set to <<<URL to the Frame File on the iContent server>>>?url=<<<URL to the document on the other server>>>. For example, https://icontent.successfactors.com/FrameWrapper.html?url=https://documents.mycompany.com/MyDocument.... That tricks SuccessFactors into thinking that the file is coming from the iContent server. Allowing it to open in the AICC Wrapper. That solution should fit the needs of most companies. Sadly, for my company, it works great on the desktop application, but our companies SSO has an issue with it on the mobile app. Given this, I tried the easy and logical solution of using the direct URL in the content object’s Mobile Filename and the prefixed one in the Content URL field. That way, the user experience would work well using either access method. But of course, that highlighted another New Course Home issue, for which I have raised a support ticket. For some reason, when the Mobile Filename field is populated and the user is on a desktop, using New Course Home, SF decides to launch that mobile URL, instead of the one in the Content URL field. If New Course Home is disabled, it launches the correct URL. Once again, if you don’t use or it doesn’t affect the experience on the mobile app, you should be good using the “Frame Wrapper” workaround. Please let me know if you decide to try it and if it fills your needs.

[UweStieglitz]

Hello Robert,

please take a look at this KB 2761744 - How to launch an online content in the same window? (sap.com).

Content objects must be "unchecked" for "Launch in new Window". The option must be enabled in "Global Application Setting". It is annoying, but works for most content, especially if you refer to documents on the content Server. Documents on Sharepoint, teams, company intranet do not work for us - they always open in a new window, which in my opinion makes the AICC wrapper quite useless. You should not confirm reading something that opens in a different window.

Brgds, Uwe