mdf alert rule result shows null

[khushbuagarwal1]

I have created a custom mdf portlet to hold head of department and status of employee. we would like to send alert to manager when head of department is inactive.

We are making use of integration center to save AND UPDATE the data.

The rule is getting triggered but alert is not been received on email or to do,

when i checked rule trace i see that rule executed alert called, result null.

Could you someone help me.

[karenperez]

Dear khushbu22,

Can you please share the details (maybe screenshots if possible) about your rule, so we can understand what are you calling and support you?

Thank you.

Best Regards,

Karen Perez

[khushbuagarwal1]

Hi Karen,

Attaching it for your check

[khushbuagarwal1]

Hello All,

please find latest rule screenshot

if someone could help here, why mdf result shows null and no alert or email is received.

[khushbuagarwal1]

Hi Karen,

Can someone please help.

[nlgro02343]

So I guess the person(s) in that workflow are not inactive then and do have a valid email? Is the message title of the alert also limited? If those are not issues, you may want to log a ticket on it.

[nlgro02343]

There are a few things that could be wrong, but as this doesn't provide a lot of detail I'll just describe it generally.
- It could be the case that the recipient cannot be found, that would explain the null value and the lack of exection
- It could be that you use multiple alerts, but you didn't setup an alert type and didn't apply it in your set rule. That will cause it to null out as it doesn't know what to launch
- EC alerts provisioning job is not scheduled, hence won't cause it to be sent.
- The alert message has complications (I've once had issues with the subject / body being too long causing a null)
- The criteria are not met, even though you might think they are (I reckon you've checked that in the rule trace, but it could be a reason).

[khushbuagarwal1]

Hi Jasper,

The recipient is inactive and its custom mdf alert which will be triggered on same day.

Do we still need the job? I have used integration center to get head of department and once head of deparment is inactive.

It should give me alert,

Attached is the alert rule and logs.

[nlgro02343]

I'm not seeing any attachments, hence it becomes a bit complicated to review. If the recipient is inactive, it makes sense that you get a null (as inactives won't get notifications).

[khushbuagarwal1]

Hi jasper,

the employee who is inactive, we are triggering alert to hr of that person.

does custom mdf alert does not trigger for inactive employees.

[khushbuagarwal1]

image002-1.png jasper.de.groot the subject user is inactive not recipient.

[khushbuagarwal1]

Can someone help here?