LMS Time zone issue in classes

[yadlapallisya]

Hi team,

one of our LMS admin has Timezone issues. he sees Everything displayed in UTC although it needs to be Greenwich Mean Time (Europe/London). Also his EC file seems to have him set on Europe/London(Greenwich Mean Time). He also seems to have it selected to display classes in his timezone under view preferences.SO why this issue with classes display in the catalog as 1 hour out for this user?

Any inputs here?

Thank you.

Kind regards,

kumar

[M_jess1]

Hi @yadlapallisya 

Where exactly is the admin seeing the classes in UTC? Is it within Learning Admin (Learning Activities > Classes) or when the admin makes a library search, at the LMS user side?

[ShaunL]

Hi, i'm having the same issue for a single LMS admin. If they go to Learning activities>classes they see the UTC time zone. I have gone into the admin users profile and corrected the time zone for both the admin and instructor to GMT London. I have proxied in under the learners account and can see it is correctly set. However they are still viewing classes admin side with an hours difference. Am I missing a another setting, We have 'Default to User's Time Zone for display of Classes' active as we operate globally, but the admin user time zone is matching the class.

[M_jess1]

Hi @ShaunL ,

Please note that Course Home (which is universal since the 2H2023 release), disregards the settings "Always display Classes in this Time Zone" and "Default to User's Time Zone for display of Classes".

https://help.sap.com/docs/successfactors-learning/managing-sap-successfactors-learning-for-administr...

• "In 2018, we released Course Home, which is the next generation of learner experience with courses. Course Home ignores the Always display Classes in this Time Zone setting to simplify your configuration. In Course Home, SAP SuccessFactors Learning displays the time in local time, not based on the static setting in the preferences."

https://help.sap.com/docs/successfactors-learning/managing-sap-successfactors-learning-for-administr...

• "In Course Home, you can think of course start and end times as train schedules or other schedules where the user is physically present for the timetable. A train departing at Noon in Heidelberg would show Noon regardless of where the user is because the user is physically present in Heidelberg to catch the train."

So, considering your class is set with the UTC timezone (at the class's record > Details tab > Class Time Zone), this is the class's local time. Hence, this is the time zone the class will be displayed to the users through a library search. However, this behavior changes when the class is considered by the system as virtual. That is, for virtual classes, the users will see the classes' schedule in their own time zones.

To make a class be considered as virtual, it's possible to set to 'Yes' the setting 'Show Virtual Class indicator to users', at the class's record > Details tab. With that, the class's header will show "Virtual Class: Yes" and at the Library, the users will see the class's schedule in their own time zone.

There have been some enhancement requests on this topic. Feel free to vote for any open ones or raise additional requests (as per 2090228) : 

• https://influence.sap.com/sap/ino/#/idea/284956
• https://influence.sap.com/sap/ino/#/idea/323381

Best regards,