LMS - Cannot upload a SCORM

[former_member94116]

Hi All,

Our clients are facing issues in uploading 1 specific SCORM. They have uploaded all the other SCORM that the training owner has shared and there was no issue, except for one. Getting the error as "Status:Failed" in the background job email notification.

The training owner has already contacted the support for the system they use to create the Elearnings. The provider tested the upload to another SF instance, and it worked. So, the issue seems to be with ours. We have tried in Production and then also tested in Preview, and it fails as well.

Can anyone please help on this issue. Our clients have created a program that is ready to be launched to all users in US, but this issue is now blocking the launch.

Please help and suggest what can be done and checked.

[sebastian_fritz74]

Hi Pooja,

without having more information, it is difficult to troubleshoot the issue. Please logon to your LMS and check the background job error message to receive more detailed information about the error. Before troubleshooting you could try to upload the content with a different browser and verify if you get the same error.

I can offer the following troubleshooting advice:

1. Navigate to System Configuration > CONTENT IMPORT and verify if all file types are supported embedded in the SCORM file.

2. Navigate to System Configuration > CONTENT IMPORT and verify maximum file size and adjust if required.

Some additional troubleshooting recommendation can be found in the following KBA - 2256194 - Import Content Tool - Failed - SAP ONE Support Launchpad

Regards

Sebastian

[DavidLanglotz]

I was also unable to upload certain SCORM folders. In my case, if the original name of the SCORM folder contains a blank space (e.g., ABC Factors part 3.zip), SF LMS would not accept it.

When I modified the file name to remove the spaces (e.g., ABC_Factors_part3.zip), it went through fine. This happened with folders created in Storyline as well as those sourced externally.

[former_member94116]

Hi Sebastian,

Thank you for the response. Attaching the error file, please let me know if it is possible to rectify the error from this file. I was not able to attach a word file, so instead uploading multiple pictures.

Let me know if anything else is needed. Kindly help.

Regards,

Pooja

error-screenshot-1.png error-screenshot-2.png error-screenshot-3.png error-screenshot-4.png

[PSabatino]

Currently having an issue where the upload freezes and will no progress. Has anyone seen this happen?