We are upgrading to Latest Goal Management this year and the new char limitations on the goal name, metric, and description fields have thrown us for a loop.
We currently use the goal name and goal metric fields and the goal_metric field allows upto 5000 characters. Our users use goal_metric to describe the goal and indicate the behaviors to warrant each rating. So the majority of them are over 3000 chars. With the new limitation, almost all our users now have to significantly edit their descriptions to keep it under 1000 chars for the goal_metric. We would have to configure the form to use a new description field which allows for another 2000 chars.
I've voted on an influence ticket for this issue, that has more than 30 votes and is in acknowledged status:
I would be interested to know how others may have gotten around this new limitation when launching plans after the upgrade. Is there anything creative we can do other than have users edit their descriptions to under 1000 chars, or having to use two fields to allow upto 3000 chars?
Thank you in advance for any recommendations.
Thank you for reaching out to us in the community. We recognize that the new experience brings change and that can require some adjustments for end users. Please allow me to share some of the rationale behind why we lowered the character limits:
Let me first offer some rationale for character limitations – here’s a bit of the history:
As always please make sure to review the documentation – as the text area fields like description have character limits now at 2000 as of the 2H 2023 release.
We thank you for your post.
SAP SF Product Management