Issue with Admin Role Permissions in Enable Now

[Jaja1]

Hi,

We are working with roles and access in Enable Now and are experiencing an issue where, despite being assigned an Admin role with the correct permissions, a user is unable to manage users and user roles. They receive the error message: "Unable to add user - you have no permission to add user roles." The user can access the Admin view in Manager and manage workareas and other Admin functions, which indicates that the role has been assigned correctly. 

We have verified that the correct permissions are assigned as part of the Admin role. In the Permissions section, the user appears to have the same access rights as others with the Admin role. We also tried assigning the permissions directly to the user through Workspaces and Tags > Manage Access, but this had no effect. We have also attempted to delete and reset the user.

Additionally, other users with the same Admin role and permissions can manage user administration without any issues. 

We would like to ensure that this user can perform all actions available to an Admin. Do you have any suggestions on what might be causing this issue or how we can resolve it?

Thanks

Louise

[ShaneLipke]

Hi Jaja,

When you create a User Role in Manager, the Administrator that creates the Role is automatically added as the only person who can then assign the Role to other users.  To fix the issue:

1. Open Manager and log in as an Administrator
2. Select Administration > User Roles
3. Click on the User Role to be modified
4. Click the Manage Access button
5. Either remove all Roles from the Selection field or add a Role that will allow the Administrators to assign the Role
6. Click OK

Regards
Shane