4 weeks ago
Hello,
My customer has SSO enabled (for internal staff).
They want to share a link to an external user who has NOT SSO. The external user can access the manager via manual login, but they cannot click on the link to a library (because SSO is enabled).
Is there a solution?
Thanks, Emelie
Request clarification before answering.
Hi Emelie,
It is possible for the external user to access the content through the Learner View tab. To do this, your customer must:
1. Create a manual user account for the external user
2. Assign the library to be external user using an Assignment in Manager - this is necessary to make the content visible in the Learner View tab
3. Have the external user log into Manager by avoiding the SSO process. To do this the external user should use a URL that looks like https://customer.enable-now.cloud.sap/formlogin/
Change the customer part of the URL to the customer's actual domain name and be sure to add the suffix formlogin to the end of the URL. This is the URL structure that will allow the external user to avoid the SSO process and go straight to the Enable Now login page.
Regards
Shane
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If you wanted to give access to your customized SAP Companion content stored on Cloud SEN to external users outside of your firewall, you would add the "SAP Enable Now, cloud edition, consumption option for external workers" license with the help of your SAP salesperson.
But you want to give people access to the Library view. In that case, for SEN Cloud, you can:
1. Set up a manual user ID in your SEN Manager (even though you run SSO for all your other people)
2. Give that manual user ID and password to your external user (though they should receive an email from SAP Cloud if you add their email address to the manual user ID when you set it up)
3. Have them use the URL https://[customername].enable-now.cloud.sap/formlogin to let them log on with the manual user ID instead of SSO. If they don't use the "formlogin" suffix, they won't be able to avoid SSO.
Setting up manual user IDs means you have to manage them manually in the SEN Manager. But it would work, for SEN Cloud.
4. After they're logged in, if they copy/paste the start link to the Library in another tab of the same browser, while they're logged into SEN Manager, it will let them see it without triggering SSO. You can try having them click the link that you gave them (in whatever document or email you gave them) and see if it'll find the open logged-in browser. You might need to make sure they use their default browser to log into SEN Manager first, then have them click the Library link and see if it finds the correct browser and opens another tab in it to the Library view. You would need to test.
If you are SEN On Premise, there's no real way to get them access because your SEN Manager usually lives inside your corporate firewall. So you'd have to publish out a Standard website of your Library, and mount it on a webserver that's outside your firewall on the open internet. I have had a few customers do this for non-sensitive material. But you have to update that website periodically because it's static, not connected to your SEN Manager, just like a SCORM zipfile in your LMS. So any changes you make to your content, you have to republish to that webserver.
Shane or other people smarter than me, please correct me where needed.
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Emelie,
I'll make the assumption that the external user in this case has SAP IAS access. If yes, then when you generate the Direct Link, set the "Learning Only Users" to Yes (refer attached screenshot).
In the event the user does NOT yet have an SAP IAS account, you can use "Sites" functionality. Let me know if you need to go into that.
Thank you,
Sumanth
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