Invalid manager message with off cycle event batch

[laurasanchezf]

Dear community, 

we are trying to set up an off cycle event batch to update our job information based on the seniority date of the employee. 

The thing is, we are receiving the following error message when it runs:

The manager {"userDisplayValue":"" userId:"NO_MANAGER"} for user 00010010 does not exist or was not yet hired as of 11/16/2024.

Our employee doesn't have any manager assigned to his profile, but if we assign an employee as a manager, we receive the same error (but mentioning the user id of the manager)

Can you help figuring out how to overcome this?

Thank you

Laura

[LilyL]

We are having a similar issue where the off cycle event isn't processed when the employee's manager is inactive. The error message received is: The manager provided in the record has the status Terminated which means they are inactive.

The employee's record should be processed regardless of their manager's status, but doesn't. 

[dbraithwaite]

Hi Laura, I am having the exact same issue as you describe here - did you ever get a resolution for this?

[dbraithwaite · Accepted solution]

Hi Laura,

This issue was due to the line manager field being set to view only in Manage Business Configuration.  Switching visibility of this field to Editable resolves the problem.

Cheers,

David