internal candidate become external - email address - EEXXXXXXXX

[NashT]

We have a standalone scenario where our eRec system (ver 6, Ehp 3, SP 10) talks to SAP-HR via ALE.

What is the best practice for an internal candidate EEXXXXXXXX (where XXXXXXXX is the personnel number) now being terminated and becoming an external candidate for the first time. Do they have to create a brand new external profile or can they re-use the EEXXXXXXXX . (the ref user is already switched to external, but the email address of course is no longer valid if they were using the company email and the reset password becomes a challenge if they can’t access email to then log in and change the email address.

What is the best practice on this ?

Nash

[NicoleGeischnek · Accepted solution]

Hi Nash,

Please check also your thread http://scn.sap.com/message/13981699#13981699.

Note 997181 describes what is done. An external candidate which is hired, becoming an employee and if terminated becomes an external candidate again. For that you don't get another profile and the former employee can use the existing profile.

Regards,

Nicole

[NashT · Accepted solution]

Hi Nicole,

Thanks for the input.

So how do you handle the email part and the resetting of the password. When you terminate an internal candidate the internal email address is no longer valid and if the now external candidate wants to update his profile email address by logging in as an external candidate, he could do this by using his original password from when he was internal right ? However if he doesn't remember his password, he cannot do a password reset since he no longer has access to the internal email address that might be still sitting in his profile or email address may even be de-activated.

How have you handled this scenario

Nash

[NicoleGeischnek · Accepted solution]

Hi Nash,

That changes extremely with note 1783912. Please have a look at it.

Best regards,

Nicole

[NashT · Accepted solution]

Hi Nicole,

Thanks. I will look into this.

Have you been successful in doing this ?

Nash