Intelligent Services - Change in Manager - How to send notification to specific email addresses?

[crisdagosto]

Hello experts,

When we publish the event 'Change in Manager', Employee Central sends out Web notifications that appear next to the bell at the top of the homepage:

• To HR manager of employee that their manager has changed
• To the manager that they have new direct reports ("You now have new team member, <first name> <last name>")
• To the former manager that they no longer manage direct reports. ("You are no longer the Leader for: <first name> <last name>")
• To the employee that they have a new manager. ("You now have a new Leader: <first name> <last name>")

My customer needs to send notifications to stakeholders notifying of the change in leadership e.g. IT, Finance - these are specific email addresses, i.e. IT@customer.com

How can I add these 'hard coded' email addresses to be subscribers of the event 'Change in Manager'?

How can I add specific content to the notification that is to be sent to these 'hard coded' email addresses?

Thanks in advance for any help you can provide,

Kind regards,

Cristiana

[Angie_Pullano]

Hi Cristiana,

You can also accomplish this by using the 'cc' role type on a workflow. This sends notifications to the cc user/email when the workflow is completed.

You can use the External Email to add on a static email to copy, or use a dynamic role if the notifications vary based on employee data like org info.

HTH,

Angie

[nlgro02343]

I doubt you can get that adjusted, but you can get that result in a different way.
Let's say you keep using that same event and integration center, what could work is you setup an alert on a custom MDF object (as then you can indicate a custom recipient in the workflow + you can define the content of the message).

This requires the following to be set-up:
- 2 Custom mdfs (1 parent, 1 child. Similar to the setup of PaymentdetailsV3 and Payment detailsV3). I'd personally go for non-effective dated, but either way works and keep in mind that you may need to add permissions to the objects after creation.
- A workflow, alert message and business rule on those custom MDFs
- The integration center job based on the intelligent services to create a new entry in that object every time it triggers (so that it then also triggers the alert to the designated recipients).

[crisdagosto]

Hi Jasper,

thanks for the idea - will give it a try and keep you posted!

Kind regards,

Cristiana

[crisdagosto]

jasper.de.groot

Okay - using Alert in the custom MDF did work - however, the content that can be used in Alert Message is too limited...I needed to be able to let the recipients of the notification know who was the previous manager and who is the new manager - not possible with Alerts...I can only really say the name of the employee (not even the Employee ID) and the date of the change in manager...

Such a shame that the 'tools' are available but not fully functional!

Any other ideas?

[nlgro02343]

I had a similar issue. You can either put that in a specific portlet (integration center can then write the specific content to a field in that portlet with a calculated colum) and direct the alert there or you can build a dashboard in People Analytics and use a deeplink to there (granted it's shared with managers and they have the permissions etc.).

[crisdagosto]

Still unable to make it work...

. Created the MDF object
. Set up the workflow and assigned to this custom MDF
. created rule to publish the event 'Change in Manager' (assigned to Job Info - onPostSave)
. created integration center to populate the custom MDF with the data from Intelligent Services

The MDF is getting populated but the workflow to send the notification is not triggering - checked SAP Notes and we might not be able to trigger the workflow from Integration Center...https://launchpad.support.sap.com/#/notes/2396714 - note says "It won't be possible to trigger workflows if you are using Integration Center to import the data into the MDF object "

argh!!

Will try using Alert but not sure which dates to use??

Any other ideas?

jasper.de.groot

[crisdagosto]

Hi Angie,

A change in employee’s Manager can occur because of a Take Action on the relevant employee e.g. employee changes to a different department and his/her manager changes – I am okay with this scenario and already using the approach you have suggested. However, there are other scenarios where SF ‘automatically’ updates the employee’s Manager, .e.g. if a Manager is terminated, the system creates a new Job Info record for the direct reports of the terminated Manager and assigns a new Manager to them. I created a rule and assigned to ‘onPostSave’ - rule trace shows that the workflow to send the notifications has 'technically' triggered, but it did not work, i.e. the notification was not sent. I raised a ticket with SAP and they have said that 'onPostSave' rules are not supported when setting the wfConfig attribute to trigger workflows (boohoo!).Thanks for the suggestion though! Kind regards,Cristiana