Instructor-led with online content - online content "preview" only

[Kathy_Smith8]

Hello all,

I have an instructor-led with online content item that is not working as expected. 

The expectation is that an employee registers for a class requiring approval, and after the approval they can access the online content. However, the online content section of the item details still only shows "content preview" for employees who are approved and actively enrolled in the class. 

"Unregistered User can Access Online Content" is off 
"Content available only during specified time slot of a class" is off
"Content is available for launch (available for users)" is on 

Thank you! 

[Kathy_Smith8]

Also, at the content object level, "content object is active" is checked, and "content object is online" is checked.

If I duplicate the item as online only, the content is available and launches correctly. 

[Kathy_Smith8 · Accepted solution]

Found the issue! 

Both the item and the class had the approval process on it. Once I removed the approval process from the overall item, it worked as expected.