on ‎2021 Feb 24 9:08 AM
Request clarification before answering.
Hi Dimitri,
can you check that the Chrome Plugin is the latest version (maybe download it again manually)? Also please check that it's the Enablement Assistant and that it is active during recording.
Please also check this KBA 2939192 - Recognition issues for projects even if "Enablement Assistant" is enabled.
If this keeps happening to this field, you may need to open a support incident asking them to check the profile for this field. Maybe it needs to be adjusted.
If this answers your question, please mark it as answered.
Take care,
Kristina
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