Inconsistency in viewing the Award History

[KarelynMagat]

Hi Team,

Our client requires the use of Point-Based Award Programs, however their redemption will happen outside of SF. The behavior that we noticed is that the view in Award History is not consistent for the following scenarios:

1. Awards History > My Team - award value is showing in "points"

2. Awards History > Myself > Received - award value is showing in "currency"

3. Awards History > Myself > Sent - award value is showing in "points"

The same behavior is observed when viewing the details of each award. Could we please check if there is a way to show that these awards are in "points" instead of "currency"?

It would be a confusing for end-users to show these in currencies as they should only see the total points they received.

Thank you,

Karelyn

[xavierlegarrec]

Hi, I just reached out to our Product team for Spot Awards with your question, I will update here when I receive more information on this.

[KarelynMagat]

Hi Xavier,

We have converted the Spot Award Programs into currency and have created a custom currency "Points" to support this.

Thank you,

Karelyn