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IAS password reset email is not sent

rconesa
Explorer
0 Kudos

Hello Community,

When I try to send the Password Reset email, I'm not able to do it because of the following error: PASSWORD_DISABLED (find attached a screenshot).

Does anyone had the same issue in the past and know how to solve it?

Thanks in advance

Roger

Accepted Solutions (0)

Answers (4)

Answers (4)

nlgro023
Active Contributor

Yes, its likely because in IPS config password has been disabled in the JSON. Change that in the JSON and resync or if you cannot, log a ticket so that SAP can.

S0024547445
Explorer
0 Kudos

Hello jasper.de.groot ,

We faced the same issue in our instance but it is affecting many users.

What configuration exactly do you suggest to add in the transformation file and in which (source SF or target IAS)?

As of now we have nothing referring to password in both.


Thank you,

Duarte

nlgro023
Active Contributor
0 Kudos

Ah I thought everyone was locked out. I was personally referring to password status (as no need for a password means no need for a reset)

"constant": "disabled",

"targetPath": "$.passwordStatus",

"scope": "createEntity"

}

If it's just 1 user, that changes the situation (as it could be that the user has an incorrect email in IAS, the user is part of a group that cannot use passwords or the user is locked). Did you check those 3 things too?

rconesa
Explorer
0 Kudos

Hello Jasper, thanks for your response. At this moment this issue only affects to one user, is it necessary to edit the JSON configuration from the IPS for only one user? I've tested with different users and the reset password email worked fine except for this one.
I've found this code from de implementation guide, is this the correct code to add in the configuration?



{
  "user": {
	"mappings": [    
	  { 
          "scope": "createEntity", 
          "targetPath": "$.Password", 
          "constant": "Initial1" 
	  }
        
     ]
 }, 


thanks in advance