IAS + ONB (Welcome Email Day 1)

[josealbertova]

Hi folks!

We have in place the onboardees login managed by IAS including the Provisioning Real Time Sync. So at the moment that the Onboarding Process starts the onboardee is created at IAS Platform. IAS is sending the Welcome Emails and they are able to login to access, so all good.

Question is:

Is there any way to send an additional welcome email once the onboardee becomes into an employee?

Once the onboardee is created into IAS, it has a IAS User Profile and it receives a Welcome Email thanks to:

{
   "condition": "$.userType != 'ONBOARDEE'",
   "targetPath": "$.emailTemplateSetId",
   "constant": "943fec28-aaaa-bbbb-cccc-aaee814453c6",
   "scope": "createEntity"
},
{
   "condition": "$.userType != 'ONBOARDEE'",
   "targetPath": "$.sendMail",
   "constant": "true",
   "scope": "createEntity"
},
{
   "condition": "$.userType == 'ONBOARDEE'",
   "targetPath": "$.emailTemplateSetId",
   "constant": "943fec28-xxxx-yyyy-zzzz-aaee814453c6",
   "scope": "createEntity"
},
{
   "condition": "$.userType == 'ONBOARDEE'",
   "targetPath": "$.sendMail",
   "constant": "true",
   "scope": "createEntity"
},

So during the "CreateEntity" the email is sent.

The thing is that during the Hiring Process, HR changes the onboardee data like the "username" and the "email" and those actions are replicated to the IAS User Profile (expected behaviour)

Our concerns is that at the moment the onboardee becomes into a employee, there is not another "CreateEntity" event (we can add the transformation, but doesn't work) it's only an UPDATE into the IAS User Profile, so the user (now is an employee) doesn't know the new username or email due to it was changed during the Hiring Process and is not the original one that he/she received as onboardee.

Is there any way to detect when someone change at IAS side from onboardee to employee in order to send another Welcome Emails with the current username value?

Regards,

Jose Alberto Vargas

[SyWi]

You can try to use the Welcome Mail from SF instead of IAS.

[josealbertova]

Yep, that is the workaround in place but not a perfect solution.

The idea is to manage both emails by the same tool at the end, is IAS who is managing the login so the idea is to receive the email from the same place and with the same style.

Maybe a transformation code to detect (as condition) when the User Type changed from Onboardee to Employee, but no idea if exists.

Anyway, thanks for your feedback

Regards.