Hyperlink problem in SEN

[rafal-klimek]

We have a problem in the organization using the hyperlink in SEN.
Previously, there was no problem, the hyperlink was active at the time of placing it in the templates (even with a changed name).
Currently, after placing it in a template or on a book page - the hyperlink is not active.
After placing it in the simulation template and starting this template - it does not send us to the place indicated by us.

Has anyone in the community encountered this problem?

Best wishes
Raphael

[BartRhoten]

Hyperlinks usually don't work in Preview, they just display a yellow banner at the top of the page showing the target URL. Always test hyperlinks using the Published Book Page that is saved in SEN Manager.

If the target URL worked before, and does not work now, perhaps it is being blocked by the user's browser or by network security. If it's just one user, then it's her browser (such as caching) or the permissions for her access to that URL (such as no permissions to a SharePoint URL). If it's all users, then it's usually a network policy change that's blocking that URL. Assuming that the URL did not change in how it was set up in the SEN Book Page.

If that doesn't help, please provide screenshots of how the hyperlink is set in your Book Page in Producer, and what the result is when you try to access that target.

[rafal-klimek]

The problem is that hyperlinks created earlier work.
The new ones I create and try to open don't work.

It is interesting that the hyperlink that is active on the book page (it was created earlier) after being copied and moved to a new page of the book is no longer active.

[rafal-klimek]

Thanks, succeeded with this hyperlink. Regards Raphael

[DirkManuel]

So I just updated one of my existing Book Page Templates that is used in many places to include a Link on an image. As soon as I do this, the link works in all Book Pages that use that Template - because the Template is (re)applied at display time (so there is no need to 're-generate' the content). But you do need to Finish Editing / Publish the Template if you want your changes to be picked up when you start the content using that Template from the Published link.

What are you doing differently?

[rafal-klimek]

The problem is that hyperlinks created earlier work on book pages.
The new ones I create and try to open don't work.

It is interesting that the hyperlink that is active on the book page (it was created earlier) is no longer active after being copied and moved to a new book page.
I will add that the editing is finished, the content is saved and published.

[DirkManuel]

How are you creating these 'hyperlinks'? Text links? The Link property of an object? Using the built-in link objects? I don't understand why it would work on one Book Page but when you copy it to another it does not - unless it is being placed below something else on the Book Page, so it is no longer clickable...

[rafal-klimek]

Thanks, succeeded with this hyperlink. Regards Raphael