How to report on items removed from the user's learning history upon their profile being deactivated

[AnaVaqueiro]

We have noticed that a user goes on leave (becomes inactive), items that were manually assigned to the user are removed from their learning history and are not reassigned to them upon their return (becomes active).

We need to report on the user's full learning history, to include the items removed from his learning history (and not reassigned upon his return).

We have tried the User Learning Plan Audit Report, which typically shows items removed from the user's learning history, but it did not show the items that had been manually assigned to the user (before the user went on leave).

Has anyone found a report that provides a full learning history, even of items that had been manually assigned and later removed from the history?

[PL1]

@AnaVaqueiro, just to clarify one point: Learning History and Learning Plan are different areas of the system. The Learning History of the user isn't deleted/removed when it becomes inactive, like explained in the KBA 2305693. About the "User Learning Plan Audit Report (CSV)", when the user self-assigns the course, it'd show "User - UserID" in the "Last Updated By" column (C) and "Insert" in the "Action" column (E).

[AnaVaqueiro]

Thank you for educating me on the difference between Learning History and Learning Plan. I was using these terms interchangeably but realize now that I shouldn't. What we've found is that the "User Learning Plan Audit Report (CSV)" will not report on courses that were manually assigned to the user (as opposed to auto-assigned via Assignment Profile. Again, this is related to users who have gone inactive for a short amount of time, and when they return, those courses are no longer on their Learning Plan and the aforementioned report will not show that they once had the course assigned to them.

[PL1]

"...the "User Learning Plan Audit Report (CSV)" will not report on courses that were manually assigned to the user (as opposed to auto-assigned via Assignment Profile)..." - Yes, it should. After running the report, look for the "User - UserID" (this means user self-assignment or assigned by another user) in the "Last Updated By" column (C) and "Insert" in the "Action" column (E). If the assignment was made by an admin, it'll display only the ID (no "User - " prefix).

[AnaVaqueiro]

@PL1, I see your response. However, the first issue is that the item (that had been manually assigned to the user), is no longer on the user's learning plan. It was removed when the user was made inactive, and once the user became active again, it doesn't get dynamically reassigned to the user

[PL1]

Right. If the "User Learning Plan Audit Report (CSV)" is filtered by the user itself ("User - UserID") in the "Last Updated By" column (C), it'd be possible to identify the courses. After that, the filter can be changed to the courses, so you'll see the ones completed by user. Then, you'd know the ones that weren't and they could be reassigned.